(Senior) Data Analyst, Quality Team

About Relay:

Relay is a warehouse-to-doorstep delivery network purpose-built to scale to the demands of e-commerce. We help the most important retailers in the UK (with global expansion on our roadmap) to deliver faster, more affordably, and more sustainably than existing solutions. For every parcel we deliver, we drive 40% fewer miles than- and emit roughly half of the greenhouse gases of existing solutions. 

As a highly-operational business, we rely on data to guide everything we do. We are a small but mighty team that work on everything from operations research to optimise thousands of parcel deliveries daily, to detailed business metrics that drive our expansion and investment decisions, and everything in between. 

We are investing heavily in our data team, and are looking for a highly motivated and experienced Data Analyst to join our quality team. The team is focussed on improving delivery quality, by ensuring that all aspects of Relay’s network are operating with minimal risk of lost or stolen parcels. The Data Analyst will be fundamental to setting the direction of the team, identifying and monitoring key risks, and working closely with operations and engineering to improve observability, gather insights, and minimise risk.

In this role, you will: 

• Define key performance indicators and design automated reports & dashboards to understand where parcels are going missing or not being received by the customer.

• Proactively identify key areas for improvement in the network to minimise loss risk, and identify which teams in the business are responsible.

• Collaborate with Software Engineers to better track where parcels are in the network, and suggest product changes or new data points to improve visibility.

• Identify and tackle instances of fraud, specifically customers, couriers, or pitstops.

• Collaborate with Data Scientists to monitor the performance of and suggest improvements to Relay’s AI models that detect proof of delivery compliance.

• Get hands on! You will see the results of your analysis in action by spending time at our sortation warehouse and delivering parcels.

You might be a great fit if: 

• You thrive in a dynamic company that is growing fast.

• You’re excited to join the team early, and help define our data best practices.

• You're proficient in translating data into business outcomes and can communicate this effectively, you truly understand how data drives actions.

• You enjoy critical thinking and have a curious mind, and enjoy getting to the root of and solving complex operational problems.

• You’re an independent and proactive team player, excited to learn from and share knowledge with others in the data team and wider business. 

• You have a passion for data storytelling, visualisations and quality communication.

• You are highly organised, detail-oriented, and able to manage multiple projects and priorities in a challenging start-up environment.

We are looking for candidates who: 

• Have a degree or equivalent experience in a quantitative or applied discipline.

• 3+ years experience as a data analyst or another relevant role.

• Proven theoretical knowledge and application of advanced analytics and statistics to real-world or business problems that derive actionable insights and recommendations.

• Proficiency in SQL, data visualisation (e.g. Tableau, PowerBI, Looker,  analytical tools and/or relevant programming languages (Python preferred).

• Excellent communication and people skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.

• Experience working in delivery or logistics companies is a benefit, but not essential.

What we offer:

• 25 days annual leave per year (plus bank holidays).

• Generous equity package.

• Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more.

• Contributory pension scheme.

• Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station.

• Free membership of the gym in our co-working space in London.

• Cycle-to-work scheme.

• A culture of learning and growth, where you're encouraged to take ownership from day one.

• Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms.